Headstalls & Reins - Buy 2 or more and get 5% OFF ALL!

Exchange/Return Policies

 

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

All CUSTOM ORDERED leatherwork is exempt from being returned. If you are unsatisfied with your finished product, CONTACT us and we'll figure out a way to modify or add to your custom order to ensure your satisfaction!

Additional non-returnable items: 
- Gift cards 
- Downloadable software products 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 30 days after delivery 

 


Refunds
Once your return is received and inspected, your refund will be processed, and a refund check will be mailed to you within a certain amount of days. We DO NOT keep your credit card information on file.

Late or missing refunds
If you haven’t received a refund, please contact us at RockingS2018@hotmail.com or 406-939-2277.

 

Non-Sufficient Funds

A $20 charge will be added to all accounts PER Non-Sufficient Funds activity.

If accounts are not paid in full within 90 days, a claim will be filed with Small Claims court. All associated fees will be charged to the customer's account.